About Us
SM Global Home is a global real estate advisory, property management, and investment firm. We partner with property owners, investors, and operators to align strategy, capital, and execution across the full real estate lifecycle—from acquisition and portfolio optimization to ongoing operations and value realization.
With roots in global distribution and a forward-thinking, remote-enabled workforce, we bring discipline, transparency, and performance focus to every engagement. Our teams operate across regions and asset classes, combining local market intelligence with centralized governance and reporting.
- Real Estate Advisory & Brokerage
- Property & Asset Management
- Capital Advisory & Transaction Structuring
- Portfolio Strategy & Optimization
- Performance Reporting & Governance Oversight
Job description
The Customer Service Representative – Sales Focus is responsible for managing client and prospect communications while supporting sales activities, service coordination, and payment processing related to our real estate services.
This role acts as a first point of contact for inquiries, service requests, and payment-related follow-ups. In addition to supporting sales conversations, the representative ensures that incoming payments are received, processed, and recorded accurately, and that approved payouts are coordinated in line with completed services or property-related activities.
Training is provided. This role is ideal for individuals who enjoy working with people, supporting sales efforts, and handling structured operational tasks.
- Respond to client and prospect inquiries via phone, email, and messaging platforms.
- Support sales efforts by providing service information, scheduling consultations, and assisting with onboarding new clients.
- Receive and process customer payments (accounts receivable) for services, property fees, or related transactions.
- Coordinate approved payouts (accounts payable) to agents, vendors, or partners once services are completed.
- Follow up with customers regarding outstanding balances in a professional and service-oriented manner.
- Assist with basic administrative and coordination tasks tied to sales and customer support workflows.
- Escalate complex issues or discrepancies to senior team members when needed.
Experience & Qualifications
- High School Diploma or GED required
- Customer service or sales experience is helpful but not required — training will be provided.
- Interest in sales, customer relations, or real estate operations is a plus.
- Organized, dependable, and able to follow structured processes.
- Comfortable working remotely or in a hybrid environment.
- Comfortable working remotely or in a hybrid environment.
- Strong communication and interpersonal skills.
